| This section is intended to help you answer any questions you may have. Click on a question to go to it. |
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General Questions
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Profiles & Accounts
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Cataloging & Processing
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Ordering
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Online Services
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Products
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| General Questions & Answers |
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What makes Brodart different from other vendors?
Brodart is a 65-year old company devoted to serving the needs of the library market. Founded by the inventor of the plastic book cover, Brodart focuses its business solely on the needs of public, school and academic libraries. We do not sell to the retail market. Our mission is a simple one: serve and support libraries and librarians.
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Whom do I contact if I have a problem?
Brodart believes strongly in personalized customer service. We are small enough to offer a personal approach to business, but large enough to meet the diverse needs of your library. Every library is assigned a personal customer service representative, whose sole responsibility is to ensure that you receive the very best in service and support. Contact your customer service professional at (800) 474-9802.
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| Profiles & Accounts |
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How do I open an account at Brodart?
A customer service representative can easily establish an account for your library. A customer profile can be completed over the phone, by fax, by mail or online at www.brodart.com. If you would like to speak with a customer service representative, please call (800) 474-9802.
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| Cataloging & Processing |
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Does Brodart outsource cataloging services?
No. Brodart is an industry pioneer in providing libraries with cataloging services. With over 90 catalogers on staff, many of them degreed professionals, Brodart performs all cataloging services in-house at our headquarters in Williamsport, PA.
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Can Brodart provide customized cataloging and shelf-ready processing based on my library's specifications?
Yes. Brodart is an industry pioneer in providing customized cataloging and processing services. A dedicated management team awaits the opportunity to serve the special needs of your library. Please call (800) 233-8467, extension 6467, for further information and assistance on our customized cataloging & processing services.
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Can Brodart supply my orders fully processed?
Brodart can provide the most basic processing to the most uniquely customized processing for each and every order you place. Processing with barcode labels, pocket labels, genre & collection labels, specialty labels, book pockets, theft detection strips, RFID tags and jackets are a sampling of the processing services available at Brodart. In addition, Brodart offers Duralam and Duraguard paperback conversion services.
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Can you support my automated system and barcode requirements?
Brodart supports virtually all automated library systems and barcode symbologies.
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| Ordering |
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How do I order at Brodart?
Ordering at Brodart is a smooth and simple process. We accept orders by mail, telephone, fax, e-mail and through our web-based selection and ordering service, BIBZ.com.
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How can I track the status of an order?
Your customer service representative can provide an up-to-date status report on each and every order you submit. Your ship-to account number and purchase order number is all you need to determine the status of your order. Your customer service representative can also supply you with information regarding backorders and cancellations.
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How do I replace damaged, defective or missing titles?
Your customer service representative can easily process a no-charge replacement for any damaged, defective or missing titles on your order.
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What level of order fulfillment can I expect from Brodart?
Brodart consistently provides fill rates that meet or exceed industry norms. With a centralized distribution center located in Williamsport, PA, we offer efficiency and accuracy in delivering on-time shipments to our customers in the United States and Canada.
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| Online Services |
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How do I access BIBZ.com?
A customer service representative can easily and simply establish BIBZ access for you and your library. Or, you may e-mail support@brodart.com and include your name, library name, telephone number and account number, if available. Once you have been provided with a User ID and a password, a new world of selection and ordering will be available to you and your library. Using your browser, go directly to www.bibz.com to begin this new collection development experience.
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How many titles are included in the BIBZ database?
There are 2.75 million records included on Brodart's BIBZ database.
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Does Brodart have a web product for schools?
Yes. Brodart's 1stPick.com is an online collection development and ordering tool especially designed to meet the needs of schools and school librarians. A customer service representative can easily establish 1stPick.com access for you and your school. Or, you may e-mail support@brodart.com and include your name, school name, telephone number and account number, if available. Once a User ID and password have been assigned, go to www.1stPick.com to experience Brodart's special commitment to school libraries.
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What key features are available to schools using 1stPick.com?
1stPick.com users have access to Brodart's expansive title database, including title displays complete with cover images and annotations. Specialty lists prebuilt by Brodart's industry leading collection development professionals are also available. Classification information, citations from review journals and, of course, selection and ordering information are at your fingertips with 1stPick.com.
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What do I do if I've forgotten my User ID and password?
Your Brodart customer service representative can quickly resolve User ID and password problems.
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How do I add a new user to my online BIBZ profile?
Your Brodart customer service representative can ensure that additional users are added to your Bibz family. It can be as easy as supplying a name and an e-mail address.
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Can I save a list on BIBZ without ordering?
Yes. You can save lists to work on at a later date on BIBZ without ordering.
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Are full text reviews available on BIBZ? If so, how do I view full text reviews?
Full text reviews can be accessed by simply clicking on the red icon next to the title. A pop-up box will provide full text information. Full text reviews that are available include: Booklist, BookPage, Book Report, Bulletin of the Center for Children's Books, Horn Book, Kirkus, KLIATT, Library Journal, Library Media Connection, Publishers Weekly, School Library Journal, Science Books and Film, and VOYA.
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Will I see discounted prices on BIBZ?
All prices shown on BIBZ are the publisher's list price. However, if you are a TIPS subscriber, you can receive discounted prices on the paper lists.
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How can I tell if I've previously ordered any of the titles on my current list?
All orders submitted through BIBZ will automatically be added to your history. Additionally, any preorder list that you've chosen to "add to history" will be included in your history. Before submitting the preorder, click on "Check History" and you will see a list of titles that you have previously ordered through BIBZ or "added to history". At this point, if necessary, you can edit your preorder before submission.
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Can Brodart support library automation ordering interfaces?
Brodart has developed a significant number of library automation ordering interfaces. Systems as diverse as Dynix, Horizon, III, Polaris, DRA, CARL and SIRSI have established partnerships with Brodart.
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Once I have completed a Custom Search, can I save it to use at a later time?
Once a Custom Search has been done, you can save your search template for use over and over again. After submitting the custom search, at the bottom of the results page there is a location to name and describe your search. Your saved searches will appear on the Custom Search Options page and it is from here that you can use the existing criteria.
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| Products |
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Do you sell videos and CDs?
Brodart can provide a wide-range of videos in both VHS and DVD formats. Books on CD and music CDs are also available.
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Does Brodart carry Spanish language materials?
Brodart has provided Spanish language materials to the school and public library markets for over four decades. In addition to over 275 US-based publishers, our offerings also include nearly 258 off-shore publishers. We provide full cataloging and processing for all Spanish language titles.
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Are school services offered by Brodart?
Yes. Brodart offers a wide range of services to the school market, including a web-based product, www.1stPick.com, geared to the needs schools and school librarians. Services such as school catalogs, selection lists, cataloging & processing and specialized new school opening services are just part of our commitment to serving educators and school librarians. Please call 800-233-8467, extension 7985, for further school services assistance.
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Does Brodart support reading programs?
Brodart supports the Accelerated Reader and Reading Counts programs. Contact your customer service representative for further information on cataloging and processing options.
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Does Brodart offer collection development services?
Brodart's collection development department is known for the quality and depth of its selection products. Selection lists, vendor selection assistance, full text reviews and our industry leading Title Information Preview Service (TIPS) are just some of the collection development services offered by Brodart. Please call (800) 233-8467, extension 6570, for further collection development assistance.
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Does Brodart offer serials, series' and sets?
Brodart offers a full range of serials, series' and sets through our Continuations program. For further information on Brodart's standing order program, contact your customer service representative.
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